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"displayName": "Bernita Cox"
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"reviewReply": {
"comment": "Thank you, Bernita! We're so glad to hear you had a positive experience with us and appreciated the warm atmosphere and friendly service. Cassaundra and the team will be thrilled to know they made a great impression. Your recommendation means a lot to us!",
"updateTime": "2026-05-28T04:43:14.465860Z"
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"comment": "I would recommend New Sound Hearing to anyone who is questioning any type of hearing loss. Atmosphere is warm, people are friendly and professional \u2026. easy to talk to and they listen to you! I walked out quite satisfied with the outcome & results of my appointment! Cassaundra Gaza and her staff are the best! Thank you for service!",
"createTime": "2026-05-27T20:35:51.167566Z",
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"displayName": "Doug Gorecki"
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"reviewReply": {
"comment": "Thank you, Doug! We truly appreciate your kind words about our staff and are glad we could assist you in obtaining the iPad. Your support means a lot to us, and we're here for any future needs you may have.",
"updateTime": "2026-05-23T04:41:09.605242Z"
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"comment": "The staff at New Sound Hearing are outstanding. I was diagnosed with hearing loss at another hearing center but the doctor retired. I was in need of hearing aids but Medicare doesn't cover them. I found New Sound Hearing online and saw that they also sell over the counter hearing aids so I went by to see if they had the particular brand and model I was looking for. They did not but they answered all my questions and told me I may qualify for a free i-pad (for text communication for hearing impaired). They obtained a copy of my hearing medical records and confirmed I qualified for the free i-pad and they processed all the paperwork and submitted it with my records to the TX State agency overseeing this program and I received a free i-pad today, thanks to the staff at New Sound Hearing. I am so thankful for all their assistance snd note they processed everything free of charge. I know I will go back to them forall future medical needs related to my hearing.",
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"displayName": "Nancy Mortensen"
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"reviewReply": {
"comment": "Thank you, Nancy! We're so glad to hear that you always have a warm and pleasant experience with us. Your support means a lot!",
"updateTime": "2026-04-23T07:01:12.156507Z"
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"comment": "Always a warm & pleasant experience!",
"createTime": "2026-04-22T22:38:41.595396Z",
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"displayName": "John Carballo"
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"reviewReply": {
"comment": "Thank you, John! We're glad to hear you had such a positive experience with our service and that our team was able to help you quickly. We appreciate your kind words and look forward to serving you again!",
"updateTime": "2026-04-16T04:40:30.247459Z"
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"comment": "Amazing service! While out of town, I called my specialist, shared my issue (left HA was not working after doing all troubleshooting) and she was instantly able to locate a New Sound center in the area I was. The center was contacted and was ready to assist upon my arrival. Once I arrived, I was assisted and within 3-5 minutes my HA wire was replaced and working normal! By far the best service I have ever experienced!!!\nThank you New Sound , always going above and beyond to make the Customer first priority!",
"createTime": "2026-04-15T17:22:40.435114Z",
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"displayName": "Liz Sanchez"
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"comment": "Thank you, Liz! We're glad to hear that our team has been helpful and friendly. Your support means a lot to us!",
"updateTime": "2026-03-28T04:48:08.888452Z"
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"comment": "This office has always been able to help me and advise what I need. They are very friendly and courteous.",
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"displayName": "Susan Ginnity"
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"reviewReply": {
"comment": "Thank you, Susan, for taking the time to leave a review. Your feedback is appreciated!",
"updateTime": "2026-03-28T04:48:08.351962Z"
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"displayName": "Priscilla Hernandez"
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"reviewReply": {
"comment": "Thank you, Priscilla, for sharing your family's experience. It's wonderful to hear how Cassie's kindness and patience made your grandparents feel comfortable and cared for. We appreciate you taking the time to leave a review and are glad it was a positive visit for your family.",
"updateTime": "2026-03-15T04:48:57.803084Z"
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"comment": "I recently took my grandparents in for a hearing appointment, and they were both pretty nervous. They\u2019ve known their hearing hasn\u2019t been the same for a while, but actually coming in for the appointment was a tough step for them.\n\nFrom the moment we met Cassie Garza, she made everything feel comfortable. She was incredibly gentle, patient, and kind with my grandparents, taking the time to explain things slowly so they could truly understand. My grandparents move a little slower these days, and so many places feel rushed, but Cassie made sure that wasn\u2019t the case at all.\n\nWhat stood out the most was how much care she showed them. We were able to sit down, talk, ask questions, and have a real conversation without feeling hurried.\n\nThe best part was seeing my grandmother with the biggest smile on her face the entire time. It turned into an appointment she actually enjoyed and didn\u2019t want to leave.\n\nWe don\u2019t usually leave reviews, but this experience was so refreshing that it felt important to share. Thank you, Cassie, for the patience and kindness you showed my grandparents. It truly meant a lot to our family.",
"createTime": "2026-03-13T20:15:49.089181Z",
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"displayName": "Bootie Patootie"
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"reviewReply": {
"comment": "Thank you, Bootie, for sharing your experience! It's wonderful to hear how Cassie made your niece feel comfortable and confident during her appointment. We're glad you both left with such positive feelings, and we appreciate your kind words about our team. Your support means a lot to us!",
"updateTime": "2026-03-14T04:44:22.482033Z"
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"comment": "My name is Natalie Perez, my niece had gone quite a while without a hearing checkup, and honestly, scheduling an appointment was probably the last thing she wanted to do. As a teenager, she\u2019s also a little embarrassed about wearing hearing aids and didn\u2019t really understand the importance of monitoring her hearing every year. I wasn\u2019t sure how the appointment would go, but from the moment we walked in, Cassie Garza made us feel like family.\n\nCassie has such a warm, welcoming personality and immediately made my niece feel comfortable. She was patient, kind, and took the time to explain everything in a way that my niece could actually understand and connect with. What I thought would be a difficult appointment turned into something completely different.\n\nBy the time we left, my niece was smiling, feeling confident, and even proud of herself for taking the step to get her hearing checked. That was something I truly didn\u2019t expect, and I genuinely believe it happened because of Cassie and the way she treated her.\n\nThis was my first time taking my niece to NewSound Hearing Centers, and I couldn\u2019t have been happier with the experience and outcome. Cassie was professional, compassionate, encouraging, and incredibly good at what she does. If all of their employees are like her, then this company is clearly making the right investments in their team and hiring only the very best.\n\nThank you again, Cassie, for making what could have been a stressful experience into such a positive and meaningful one for my niece. It truly meant a lot to both of us.\n\nPS\u2026 This photo was taken after the appointment. Cassie sent us off with a very different energy than from when we walked in.",
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"displayName": "Ann Smelley"
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"comment": "Thank you, Ann! We're grateful for your kind words about our professional and friendly staff. Your support means a lot to us!",
"updateTime": "2026-03-11T04:47:44.333985Z"
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"comment": "The staff is very professional & friendly!!!",
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"displayName": "Derick Felton"
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"reviewReply": {
"comment": "Thank you, Derick! We're glad to hear you had a positive experience with our team and appreciated their skills and helpfulness. Your feedback means a lot to us!",
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"comment": "Excellent, polite and helpful \u2026 very skilled and gentle in ear wax removal and hearing aids. Even was offered a tablet. Great people.",
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"comment": "Thank you, Sandra! We're glad to hear that you found the visit informative and appreciated the kindness of our staff. Your feedback means a lot to us!",
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"comment": "The visit was very comprehensive and I learned about latest technology on hearing enhancement.\nThe staff was very kind and the service was great",
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"displayName": "Christine Puckett"
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"comment": "Thank you, Christine, for your kind words about our friendly and understanding staff. We're glad to hear you're enjoying your new hearing aids and look forward to supporting you with your ongoing care at New Sound.",
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"comment": "Met the staff and enjoyed they were friendly, kind and understanding. Was able to leave with my new hearing aids. Yes they were pricey but my hearing loss is profound and I\u2019m looking forward to continued care from New Sound.",
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"displayName": "Jorge Y Herszage"
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"comment": "Thank you, Jorge, for your kind words! We appreciate your recognition of our team's courteous and helpful service.",
"updateTime": "2026-01-08T03:56:18.917459Z"
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"comment": "Very courteous and helpful attention to my problem.",
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"displayName": "MARTHA AMARANTE"
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"reviewReply": {
"comment": "Thank you, Martha, for taking the time to leave a review. We appreciate your feedback and hope to hear more from you in the future!",
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"displayName": "MARIA ORTIZ"
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"reviewReply": {
"comment": "Gracias, Maria, por compartir tu experiencia tan positiva. Nos alegra saber que te sentiste c\u00f3moda y bien atendida. Apreciamos tus amables palabras sobre nuestro equipo y el ambiente. \u00a1Esperamos verte de nuevo!",
"updateTime": "2025-12-31T03:49:02.745910Z"
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"comment": "(Translated by Google) They were very attentive and friendly, and I didn't have to wait. They're bilingual, and I felt very comfortable there\u2014everything was clean, tidy, and beautiful. They're honest about your tests; they don't try to sell you anything or try to scam you. Honestly, I had the best experience with them. Thank you so much!\n\n(Original)\nMuy atentos, amables y no me hicieron esperar, son biling\u00fces y me sent\u00ed muy c\u00f3moda en el lugar, todo limpio, ordenado, bonito. Y te son honestos con tus pruebas, no te intentan vender nada, no te enga\u00f1an\u2026. Honestamente, tuve la mejor de las experiencias con ellos. Mil gracias!!!",
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"comment": "Thank you, M, for sharing your positive experience with us; we're glad you found our testing process helpful and that you're happy with your hearing aids\u2014looking forward to seeing you at your next appointment!",
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"comment": "Thank you for your review, Rose Hughes! Please let us know how we can get to 5 Stars!",
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"comment": "Thank you for taking the time to leave us a review! We appreciate the recommendation.",
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"comment": "Thank you for taking the time to leave us a review!",
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"comment": "Called the facility that I was running late and they asured me not to rush and that I would be helped as soon as I arrived. Great staff and a wonderful and friendly Audiologist. Thank you Dr. J and your staff for your GREAT customer service.",
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"comment": "Dr. Rogers is professional, attentive and knowledgeable.",
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"comment": "Dr. John is AMAZING & so caring. He listened to every one of my concerns & had a solution to each concern! He made me feel very comfortable & took care of my hearing aids with adjustments that needed to be done. Thank you!!",
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"comment": "Very good people and help with their patients thank you guys nice doctor too",
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"comment": "Thank you, Patricia! We are always happy to help.",
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"comment": "Thank you for your review, Ed! Please let us know if there is anything we can do for you.",
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I would recommend New Sound Hearing to anyone who is questioning any type of hearing loss. Atmosphere is warm, people are friendly and professional …. easy to talk to and they listen to you! I walked out quite satisfied with the outcome & results of my appointment! Cassaundra Gaza and...
Bernita Cox, on GoogleThe staff at New Sound Hearing are outstanding. I was diagnosed with hearing loss at another hearing center but the doctor retired. I was in need of hearing aids but Medicare doesn't cover them. I found New Sound Hearing online and saw that they also sell over the counter hearing...
Doug Gorecki, on GoogleAlways a warm & pleasant experience!
Nancy Mortensen, on GoogleAmazing service! While out of town, I called my specialist, shared my issue (left HA was not working after doing all troubleshooting) and she was instantly able to locate a New Sound center in the area I was. The center was contacted and was ready to assist upon my arrival....
John Carballo, on GoogleThis office has always been able to help me and advise what I need. They are very friendly and courteous.
Liz Sanchez, on GoogleI recently took my grandparents in for a hearing appointment, and they were both pretty nervous. They’ve known their hearing hasn’t been the same for a while, but actually coming in for the appointment was a tough step for them. From the moment we met Cassie Garza, she made everything...
Priscilla Hernandez, on GoogleMy name is Natalie Perez, my niece had gone quite a while without a hearing checkup, and honestly, scheduling an appointment was probably the last thing she wanted to do. As a teenager, she’s also a little embarrassed about wearing hearing aids and didn’t really understand the importance of monitoring...
Bootie Patootie, on GoogleThe staff is very professional & friendly!!!
Ann Smelley, on GoogleExcellent, polite and helpful … very skilled and gentle in ear wax removal and hearing aids. Even was offered a tablet. Great people.
Derick Felton, on GoogleThe visit was very comprehensive and I learned about latest technology on hearing enhancement. The staff was very kind and the service was great
Sandra Liliana Oakes, on GoogleMet the staff and enjoyed they were friendly, kind and understanding. Was able to leave with my new hearing aids. Yes they were pricey but my hearing loss is profound and I’m looking forward to continued care from New Sound.
Christine Puckett, on Google
