Reviews

I highly recommend NewSound Hearing Center at 11750 Wurzbach Rd. to anyone needing their hearing aid repaired. Cassandra is extremely knowledgeable and persistent. She literally searched through every nook and cranny to find the part necessary to fix my hearing aid and made the repair while we waited. I should mention that she did this for me even though the office wasn't open for business as I was there on a Saturday. As luck would have it; she and the staff were in the office for training and rather than have me come back during normal business hours she invited me in and made the repairs. I can't remember the last time I received such great service.

I needed to get my hearing aids synced with my new phone. They gave me a phone number where a very sharp young man talked me through the simple steps to get the job done. He was clear and direct, yet patient in the process and we had it done in just a short amount of time. I was very pleased with the outcome.

Cassandra is a most personable woman. Confusion about my appointment time was handled well. She walked me out but the heat turned me back. She pushed me back to the AC on my rollator. Gave me water. Oh, yes... explained everything.

I was visiting from out of town and had a hearing aid in sudden need of repair. I was able to book an appointment online, and was seen promptly and with great professionalism. It was a great experience and I will definitely be back should the need arise in the future b

This was a great experience! Cassie was great! She took her the ti e ti explain everything to me. I highly recommend!