Our Staff

Cassandra Garza, HIS

Hearing Instrument Specialist

Cassandra has been working in this field since 2014. She attended the University of Texas at San Antonio. Cassandra enjoys educating her patients about hearing loss and the importance of taking care of their ears. She knows too many people suffering from hearing loss, so it gives her great pleasure helping people hear as well as they should.

“Here today… hear tomorrow!”

Iliana Lopez

Patient Care Coordinator

With over 5 years of experience in curating an environment that is both professional and welcoming to patients, she is eager to make all patient’s experience memorable.

She enjoys learning new skills in all departments and developing lasting relationships with peers and patients.

Outside of work Iliana enjoys spending time with family, traveling to new destinations and finding adventures in her everyday life.

Experience our unique approach to hearing restoration

Learn about what you should expect when you visit our location.

What to Expect
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Customer Reviews

david lefton, on Google

I was received at Audible with a smile by Lliana who made my intake smooth and simple. A few moments later Kathy was patient, explained my options, listened to my expectations and timeline and even took the time to contact my insurance to clarify my queries. Because I would not...

John Cesar, on Google

The staff at the Wurzbach location were very kind, informative and professional. We would highly recommend this location.

Richard Reher, on Google

Staff is very attentive. Very happy with their service

Ivan Cosme, on Google

My wife and I were traveling when she realized she had left the charger for her hearing aids behind—either on the airplane or back at home. We were in a tough spot, but Sophia went above and beyond to help us. She was able to get us a replacement charger...

Donald Olson, on Google
Bruce Mery, on Google

Wonderful and caring staff. Will answer all of your questions and will give you the best direction for your case.

Angelica Enriquez, on Google

Great customer service

jerry delar, on Google

I would recommend New Sound Hearing to anyone who is questioning any type of hearing loss. Atmosphere is warm, people are friendly and professional …. easy to talk to and they listen to you! I walked out quite satisfied with the outcome & results of my appointment! Cassaundra Gaza and...

Bernita Cox, on Google

The staff at New Sound Hearing are outstanding. I was diagnosed with hearing loss at another hearing center but the doctor retired. I was in need of hearing aids but Medicare doesn't cover them. I found New Sound Hearing online and saw that they also sell over the counter hearing...

Doug Gorecki, on Google

Always a warm & pleasant experience!

Nancy Mortensen, on Google

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